Privacy Policy
Last updated: June 2025
Jane Michael Permit Solutions ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices.
Information We Collect
Information you provide: When you contact us or request a quote, we collect your name, email address, phone number, company name, and details about your permitting needs. We need this information to respond to your inquiry and provide our services.
Project information: When you become a client, we collect information necessary to process your permits, which may include property addresses, contractor license numbers, project specifications, and related documents.
Automatically collected information: Our website collects standard server logs including IP addresses, browser type, and pages visited. We use Cloudflare for security and performance, which may set cookies on your device.
How We Use Your Information
We use your information to:
- Respond to your inquiries and provide quotes
- Process permits and communicate with Authorities Having Jurisdiction on your behalf
- Send project status updates
- Improve our services
We do not sell your personal information. We do not use your information for advertising purposes.
Information Sharing
We share your information only when necessary to provide our services:
- Building departments and AHJs: To submit and process your permit applications
- Service providers: We use Cloudflare (website security), Resend (email delivery), and Tawk.to (live chat). These providers process data on our behalf under contractual obligations to protect your information
- Legal requirements: If required by law or to protect our legal rights
Data Retention
We retain project records for seven years after project completion to comply with Florida record-keeping requirements and to support any future permit questions. Contact information for prospects who don't become clients is deleted after two years.
Your Rights
You can request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond within 30 days.
Security
We use industry-standard security measures to protect your information, including encrypted connections (HTTPS) and secure email transmission. However, no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this policy from time to time. We will post the updated policy on this page with a new "last updated" date.
Contact Us
Questions about this privacy policy? Contact us at:
Jane Michael Permit Solutions
Sanford, FL
[email protected]
(407) 796-1816